We stand behind the quality of the ArchViz Pro program. Every purchase is covered by our 30-day money-back guarantee.
1. 30-day money-back guarantee
If you're not satisfied for any reason, you can request a full refund within 30 days of your original purchase. You don't need to justify your decision — we honour every eligible request, no forms and no friction.
2. How to request a refund
Email refunds@archvizpro.com from the address you used at checkout, or open a request from your account settings. Include your order number if you have it. We typically process refunds within 5 business days; your bank may take an additional 5–10 days to reflect the credit.
3. What's eligible
All one-time course plans (Essentials, Starter, Professional, Advanced and Ultimate) are eligible within 30 days of purchase. Bundled promotional offers are refundable as a whole; partial refunds of bundled items are not available.
4. What's not eligible
Refund requests submitted after the 30-day window, purchases made through unauthorized resellers, and cases where we detect account sharing, credential resale or bulk downloading of course materials.
5. Access after refund
When your refund is issued, your access to the paid modules is revoked. You may keep the community access you already had before purchase.
6. Chargebacks
Please contact us first — we resolve almost every case directly and faster than a chargeback. If a chargeback is opened while a refund is being processed, we may pause the refund until the chargeback is resolved by your bank.
7. Consumer rights
Nothing in this policy limits any statutory consumer rights you may have under applicable law, including the EU right of withdrawal for digital content where it applies.
8. Contact
Refund questions? Email refunds@archvizpro.com — we typically respond within one business day.